Privacy Policy

1. Who we are

Mr Painter Dubai LLC ("Mr Painter Dubai", "we", "us") is a UAE-registered company operating the website https://mrpainterdubai.com and the matching service it provides. Our office is at Office 1204, Boulevard Plaza Tower 1, Downtown Dubai.

2. What information we collect

• Contact details you submit (name, phone, email, area, property type)
• Project details you share with painters through our platform
• Reviews and ratings you leave for vendors
• Technical data automatically collected (IP, browser, pages visited) for analytics

3. How we use your information

• Match you with painters in your area
• Send your project details to matched painters so they can quote you
• Improve our service through aggregated, anonymous analytics
• Respond to your questions, complaints and warranty claims

4. Who we share information with

Your contact details are shared only with the painters you choose to receive quotes from. We never sell your data to third parties or use it for unrelated marketing. We may share anonymised, aggregate statistics for industry research.

5. How long we keep your information

Quote requests are kept for 24 months to support warranty claims and customer service. Reviews remain public indefinitely (unless you request deletion). Anonymised analytics data may be retained longer for trend analysis.

6. Your rights

Under UAE Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law), you have the right to access, correct, or request deletion of your personal data, as well as to object to processing for marketing purposes. To exercise any of these rights, email hello@mrpainterdubai.com.

7. Cookies

We use only essential cookies for the site to function and privacy-respecting analytics (no cross-site tracking). You may disable cookies in your browser without losing site functionality, though some features (quote form, WhatsApp click tracking) may be limited.

8. Security

We use HTTPS encryption end-to-end, role-based admin access with multi-factor authentication, vetted hosting providers with SOC 2 attestation, and quarterly security reviews of our codebase and dependencies. Personal data is encrypted at rest and in transit. Access logs are retained for 12 months and audited monthly for anomalies. No system is 100% secure, but we follow industry best practice and will notify affected users within 72 hours in the unlikely event of a confirmed data breach affecting personal information.

9. Children

Mr Painter Dubai is intended for users 18 and over. We do not knowingly collect data from minors. If you believe a minor has provided us data, contact us and we will delete it.

10. Changes to this policy

We may update this policy occasionally. Material changes will be highlighted on the homepage for 30 days. The "last updated" date at the top of this page always reflects the current version.

11. Third-party services

Mr Painter Dubai uses a small number of trusted third-party services to operate the platform. These include: Vercel (web hosting and CDN, located in the UAE region where possible), Cloudflare (DDoS protection), Plausible Analytics (privacy-respecting visitor analytics with no cross-site tracking), Web3Forms (lead form submission processing), and Twilio (WhatsApp Business API messaging). Each service is contractually obligated to handle your data only on our behalf and not for their own marketing or research purposes. We do not use Google Analytics, Facebook Pixel, or similar tracking tools that share data with the operator's wider advertising ecosystem.

12. International data transfers

Most Mr Painter Dubai data is stored within the UAE. Some operational data (analytics logs, email systems) may transit through servers in Singapore, Germany or Ireland operated by our hosting and analytics providers. All transfers are encrypted in transit and at rest, and our vendor contracts include the equivalent of EU Standard Contractual Clauses for cross-border data movement.

13. Marketing communications

We do not send marketing emails unless you have explicitly opted in. We may send a single confirmation email after your quote request and one follow-up after the project is completed inviting you to leave a review. Both messages include an unsubscribe link. WhatsApp messages are sent only in response to your inbound enquiry. We do not run paid retargeting campaigns or share lookalike audiences with advertising platforms.

14. Contact

Privacy queries: hello@mrpainterdubai.com · +971 54 485 6912 · Office 1204, Boulevard Plaza Tower 1, Downtown Dubai.